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1. | Be an active listener |
• Let others talk | |
• Don't judge | |
• Accept that they may disagree with you | |
• Ask open questions | |
• Show them that you're listening |
2. | Be an assertive communicator. This way, you can: |
• Express your own thoughts, feelings and needs | |
• Make reasonable requests of other people (while respecting their right to say ‘no') | |
• Standing up for your own rights | |
• Say ‘no' to requests from others, without feeling guilty |
3. | Mind your body language |
• Be relaxed and comfortable, don’t fidget | |
• Adopt an open posture (by not crossing your arms) | |
• Lean towards the person (not too much, but just enough to show interest) | |
• Maintain eye contact | |
• Face the person squarely |
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